Responsible Gaming

Gambling involves risk, and there is no guaranteed way to win. Every game result is determined by chance or by the rules of the game. Previous results do not predict future outcomes, and a losing streak does not mean that a win is due. Do not chase losses, increase your stakes to recover money or treat gambling as an income source.

Before you play, decide how much time and money you can comfortably spend. Only use money left after essential costs such as housing, food, bills, savings and other financial commitments have been covered. Your gambling budget should be an entertainment expense. Once that budget has been used, stop playing.

• Set a spending limit before starting a session.
• Set a time limit and take regular breaks.
• Keep track of deposits, bets and losses.
• Never gamble with borrowed money or money needed for essentials.
• Avoid gambling when you are upset, stressed, tired or affected by alcohol or other drugs.
• Do not try to win back money that you have lost.
• Remember that gambling outcomes are random and cannot be controlled.

It can also help to keep gambling separate from other activities. Do not combine gambling with drinking, and avoid using gambling to escape personal, work or financial difficulties. If gambling is affecting your mood, relationships or responsibilities, stop and seek support.

Betrepublic Casino may provide account and safer-gambling features designed to help you manage your play. Depending on the feature available to you, these may include deposit limits, loss or wagering limits, session reminders, activity information, time-outs and self-exclusion. Read the relevant terms carefully before applying a setting, as some limits or restrictions may take effect immediately and may not be able to be removed or changed straight away.

Deposit and spending limits

A limit can help you decide in advance how much you are prepared to spend during a selected period. Choose an amount that fits your personal budget, not an amount based on what you hope to win. Consider setting a lower limit than the maximum available. A limit is a planning tool, not a guarantee that gambling will remain affordable, so continue to monitor your activity.

Time-outs and breaks

A time-out can give you space away from gambling for a defined period. Use a break whenever you feel distracted, frustrated or unable to stop. During a break, do not open another gambling account or use another service to continue playing. Use the time to focus on other activities, speak with someone you trust or obtain professional advice.

Self-exclusion

Self-exclusion is a stronger restriction for people who want to stop gambling for a longer period. If you request self-exclusion, access to your account or gambling services may be restricted in accordance with the applicable process. Self-exclusion should be taken seriously. Do not attempt to bypass it by creating another account or asking another person to place bets for you.

If you would like to use a safer-gambling feature, review the options available in your account or contact the appropriate support channel through the website. We will not provide details that have not been confirmed for your account or circumstances. If you cannot find the relevant option, stop gambling until you understand how to apply the restriction you need.

Gambling harm can develop gradually. A person may continue gambling even when it causes financial, emotional, social or practical problems. You do not need to wait for a serious crisis before seeking help. Early support can make it easier to regain control.

• Spending more time or money gambling than planned.
• Trying to recover losses by gambling more often or with larger amounts.
• Feeling restless, irritable or anxious when trying to stop.
• Hiding gambling activity, deposits, losses or account statements from others.
• Borrowing money, selling belongings or missing bills because of gambling.
• Using gambling to cope with stress, loneliness, sadness or other difficult feelings.
• Neglecting work, study, family, relationships or everyday responsibilities.
• Losing interest in activities that were previously enjoyable.
• Returning to gambling after deciding to stop.
• Feeling guilt, shame, hopelessness or distress connected with gambling.

If any of these signs apply to you, stop gambling and speak with a trusted person or a qualified gambling support service. You can also consider applying a time-out or self-exclusion and reviewing access to money used for gambling. Support is available for people who gamble as well as family members, friends and others affected by someone’s gambling.

If gambling has contributed to immediate financial stress, contact a financial counsellor or another appropriate support service in your state or territory. A financial counsellor can help you understand your options and plan next steps. Do not take out further credit or use high-cost borrowing to repay gambling losses.

Free and confidential gambling support may be available through gambling help services in your state or territory. These services can provide information, counselling and practical assistance with gambling concerns, financial pressure and relationship impacts. You can seek help even if you are unsure whether your gambling is a problem.

You may also speak with your general practitioner, a mental health professional, a financial counsellor or a trusted family member or friend. When asking for help, explain what has been happening, how often you gamble and whether money, work, health or relationships have been affected. You can ask someone you trust to help you set limits, review your account activity or stay with you while you contact a support service.

If you feel unsafe, are thinking about harming yourself or believe there is an immediate risk to your safety, seek urgent assistance from emergency services or a crisis support service in Australia. Gambling losses or debt can feel overwhelming, but support is available and the situation can change.

Young people and vulnerable persons

Gambling services are not intended for people under the legal age. Do not allow another person to use your account, and keep your login details and payment methods secure. Parents, carers and account holders should take reasonable steps to prevent children or other unauthorised people from accessing gambling services.

If you believe someone may be using your account without permission, change your password where possible and stop activity on the account until the matter has been reviewed. Contact the relevant website support channel for assistance with account security.

We aim to provide clear information about responsible gambling and to make available appropriate tools that can help customers manage their activity. We may monitor account activity for indicators of gambling harm and may contact a customer, request information, apply restrictions or take other appropriate steps where concerns arise. Any action will be handled in line with applicable requirements and the relevant account terms.

Responsible gambling is a shared responsibility. Our tools cannot remove the risks associated with gambling, and no system can identify every concern. The most effective first step is to set personal limits and follow them. If a limit no longer feels sufficient, stop playing and choose a stronger restriction or seek independent support.

This page provides general information and is not financial, legal, medical or psychological advice. Gambling laws, support options and account processes may vary. Review the applicable terms and seek professional advice when needed. By choosing to gamble, you should do so only where it is legal, you meet the applicable age requirements and you can afford the activity.